Privacy Policy

Awayish LLC(“Awayish,” “we,” “our,” or “us”), operator of the Elevations platform, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website, create an account, document inspections, generate reports, or use any Elevations services.

By accessing Elevations or submitting personal information, you agree to the terms of this Privacy Policy.

We use your information to:

• Provide, maintain, and improve the Elevations Services;
• Generate and deliver inspection reports, share links, and exports you request;
• Communicate with you about your account, our Services, and changes to either;
• Detect, prevent, and respond to fraud, abuse, or security incidents;
• Meet our legal, tax, and regulatory obligations.

We do not sell or rent your information to third parties. We do not use uploaded content to train machine-learning models.

Elevations uses encrypted transmission (TLS) for all data in flight, encrypted storage at rest for uploaded files, row-level security to scope every database query to the requesting user’s organization, time-limited signed URLs for photo delivery, and secret-rotation policies for our internal credentials. We strip GPS and camera metadata (EXIF) from photos before storage so device fingerprints aren’t carried into share-link exports or PDFs.

While no online platform is 100% risk-free, we work continuously to maintain a secure environment. If you believe you have discovered a vulnerability, please report it to legal@elevationsapp.com.

We retain your account and content while your account is active. When you delete an inspection or close an account, the underlying records are soft-deleted and removed from your view immediately. Soft-deleted records and their associated files are purged from storage on a periodic basis. Backups and audit logs containing soft-deleted data may persist longer for disaster-recovery and security purposes, but are not accessible from the application itself.

If you would like data permanently and immediately purged from all systems, email legal@elevationsapp.com and we will handle it manually.

Depending on your jurisdiction, you may request access, correction, or deletion of your data, and you may withdraw consent at any time. You can access and edit most of your information directly inside the Services. To request a copy of your data in machine-readable form, or to delete your account and associated content, email legal@elevationsapp.com. Residents of certain states (including California) may have additional rights under local law — we honor those requests in accordance with the applicable statute.

Elevations is intended for use by exterior storm-restoration professionals and insurance adjusters and is not directed at individuals under 18 years old. We do not knowingly collect personal information from anyone under 18. If you believe a minor has submitted information, please contact us immediately and we will delete it.

For a detailed explanation of how Elevations uses cookies and similar technologies, see our Cookie Policy. Cookie preferences may also be managed through your browser settings.

Elevations may link to external sites or services that we do not operate. We are not responsible for the privacy practices or content of those external sites.

The Services are operated from the United States. If you access Elevations from outside the U.S., you understand that your information will be transferred to, stored, and processed in the United States.

We may update this Privacy Policy periodically. Material changes will be announced via the email associated with your account or a prominent notice within the Services. The “Last updated” date at the top reflects the most recent revision. Continued use after updates constitutes acceptance of the revised policy.

See also our Terms of Service and Cookie Policy.